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Hi ,
We're so sorry to hear you've had an issue with the buckle on the 8065 Mary Jane Black, this is quite disappointing.
If you believe a manufacturing issue has caused this from happening, you're welcome to make a faulty claim.
Please feel free to send us an email at customercare@drmartens.co.nz with your order details and quote reference 3090491, we'll advise our faulty assessment process.
Thanks again,
